Rejection :(
One of the more interesting problems we've had is the Reject button. I mentioned earlier that I might possibly have chosen the wrong word for it, rejecting an advertiser is probably more often to do with making space for other things than it is a direct rejection of the user themselves.
That said, the actual fact is that we don't know. The only thing we do know is that just over 1 in 5 advert requests get rejected. And people were getting a bit unhappy about that, and fair enough.
So, we've added a "reject reason" feature. When you go to reject an ad, you can enter a short explanation which will be relayed to the applicant. Normally I would expect this to be used to take the sting out of it a bit, ie "I'm making space for a friend who wants to advertise tomorrow". However, I guess it's entirely possible that it will also be used to *add* sting. We'll be keeping track of the reasons why people are rejecting, and hopefully we'll be able to address some of the more common complaints before it really becomes a problem.
I suspect that a few of the rejections are basically "You're not in any way related to my blog, why are you even applying?". It'll be interesting to see - watch this space.
Feedback, as always, welcome.
That said, the actual fact is that we don't know. The only thing we do know is that just over 1 in 5 advert requests get rejected. And people were getting a bit unhappy about that, and fair enough.
So, we've added a "reject reason" feature. When you go to reject an ad, you can enter a short explanation which will be relayed to the applicant. Normally I would expect this to be used to take the sting out of it a bit, ie "I'm making space for a friend who wants to advertise tomorrow". However, I guess it's entirely possible that it will also be used to *add* sting. We'll be keeping track of the reasons why people are rejecting, and hopefully we'll be able to address some of the more common complaints before it really becomes a problem.
I suspect that a few of the rejections are basically "You're not in any way related to my blog, why are you even applying?". It'll be interesting to see - watch this space.
Feedback, as always, welcome.
posted by PhiRatE at
1:07 PM
2 Comments:
where do we see the reason our ad was rejected?
Two places. You should receive the mesage in full in the email that you're sent when your ad is rejected (if a reason is given, it's optional).
The other place is if you hover over the "rejected" status in the "Your ads" list on the dashboard.
I'm trying to find a better way to do that bit but..we're kinda out of space on the dashboard at the moment.
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